Shipping
All orders come with carrier tracking numbers. We have seen cases where a package has been delivered to a neighbor or front desk concierge, please check around and see if someone else has received the package on your behalf. If a package is deemed delivered and you have not received it please email us at daddydayclub@gmail.com . Our team will open an investigation with the carrier and follow up.
During peak seasons delivery of packages can be subject to a delay outside of our control. The most up to date information will be updated with your tracking number on the carrier website. We are not responsible for delays such as weather conditions, shipment centre delays, carrier delays or anything beyond our control once the package has left our warehouse.
We do not offer refunds for delayed or lost packages. Our team will provide a solution to find your package or if deemed missing - we will offer a replacement package after the carrier investigation is complete. Please note that these investigations when opened can take up to 14 business days to be rectified.
Refunds
Due to the nature of this small business, all sales are final. We will accommodate exchanges for size changes. Please note that for all exchanges, shipping and handling costs will not be refunded. Exchanges can be coordinated in-person to avoid these fees. Email daddydayclub@gmail.com with the subject: [In Person Exchange].
Please note that if there is an issue with an item in your shipment and the item becomes out of stock, we will provide you with a credit code for the value of that item.
Daddy Day Club reserves the right to refuse any refunds that are not deemed re-sellable and may be returned to sender.
Washing item(s) will void the return policy and we will no longer be able to accept the item as a return.
