Shipping policy

All orders come with carrier tracking numbers. We have seen cases where a package has been delivered to a neighbor or front desk concierge, please check around and see if someone else has received the package on your behalf. If a package is deemed delivered and you have not received it please email us at daddydayclub@gmail.com . Our team will open an investigation with the carrier and follow up. 

During peak seasons delivery of packages can be subject to a delay outside of our control. The most up to date information will be updated with your tracking number on the carrier website. We are not responsible for delays such as weather conditions, shipment centre delays, carrier delays or anything beyond our control once the package has left our warehouse.

We do not offer refunds for delayed or lost packages. Our team will provide a solution to find your package or if deemed missing - we will offer a replacement package after the carrier investigation is complete. Please note that these investigations when opened can take up to 14 business days to be rectified.